Desktop Support Engineer Job Description

Desktop Support Engineer Job Description

Functions and Duties

1. Assisting office workers with their computer desktop systems
2. Providing computer support services both for software and hardware for an organization’s employees
3. Testing of computers and ensuring that computer systems are functioning properly.
4. Physical setting up of computers and software system installation for various computer applications and programs
5. Identifying and solving any problems  that  affect  computer operating systems
6. Discussing with individual staff members who work on the computers what the problems is in order to figure out how to help solve the problem. Individual assessments of computer systems to identify the problem(s)
7. Help in examination of network servers equipment and maintenance
8. Maintenance of networking systems
9. Maintenance and upgrading of computer systems or offering recommendations on upgrades needed
10. Networking and connecting computers within the same organization to enhance communication
11. Training staff and orienting them on how to use computer hardware and software systems
12. Troubleshooting routine problems and maintenance of servers
13. Responsible for ordering or buying of computer systems that are required or alternatively, working in close liaison with the purchasing and supplies department. This is after carefully assessing the computer needs in the organization
14. Carrying out other duties as you may be requested by management
15. Maintaining other computer peripheral devices such as printers and solving printing problems if they arise
16. Coordination of computer maintenance with other Information Technology professionals such as Network Operations staff

Professional Competencies

• Ability to work without supervision
• Good communication skills
• Initiative
• Ability to multi task
• Good at problem solving
• Customer service

Desktop Support Engineer Job Key Skills

• Ability to handle computer hardware and software
• Well versed with different operating systems and antivirus systems

Desktop Support Engineer Reports to:

Information Technology Manager