Receptionist Job Specification

Receptionist Job Specification

A Receptionist, an individual who greets customers, visitors, or patients, attends them and deals with inquiries face to face or on the phone. A receptionist’s main responsibility is to monitor and communicate telephone, e-mail communications and to provide general clerical and administrative support to relevant department. The roles, responsibilities and duties of a receptionist vary from one organization to the other.

Receptionist Specification

• Knowledge of clerical and administrative procedures.
• Knowledge of computers as well as necessary applicable software applications.
• Knowledge of principles and practices concerning customer service.
• Skillfulness in keyboard data entry functions with speed and greater accuracy.
• Excellent telephone etiquette and ability to operate switchboard.
• Proficiency in using Microsoft Word, Outlook, Excel and other fundamental data based applications.
• Ability to exhibit a calm friendly, courteous yet professional look as well as comportment, all times.
• Must possess good IT and interpersonal skills.
• Ability to receive calls and write down the telephone messages, raise invoices, book meetings, and order stationery.
• Should be able to maintain the visitor’s logbook entering their going out and coming timings.
• Excellent time management and prioritization skills with multitasking ability.
• Ability to handle the duties to be executed by the office manager or office administrator in their absence.
• Ability to understand written sentences as well as paragraphs in writing works related documents
• Ability to operate photocopier, fax machine, and scanner.
• Ability to work in flexible working hours.
• Good anger and stress management ability.
• Ability to understand, carry out and convey multiple written and verbal instructions.